BDC Service Associate
SummaryServes as a liaison between the dealership and its customers and directs customers to the correct resourcesEssential Duties Scheduling service appointments, tracking parts, answering questions about recalls and general dealership service inquiries Answer all incoming calls Assist each caller with the best customer service possible Schedule all Service appointments Review each vehicle's service history and recalls; advise customer appropriately and schedule accordingly Keep up to date with all recalls Track and schedule recalls as parts become available Respond to all online chats and text messages Monitor all appointments made online, fixing and calling customers as needed for service Stay up to date on training through the University of Toyota, dealership provided training, etc Maintain strong relationship with both service and sales Other miscellaneous Call Center related tasks as needed PI227654334 Recommended Skills Call Centers Customer Service Sales Estimated Salary: $20 to $28 per hour based on qualifications.
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